After one on one meet with our clients, they receive a unique proposal and contract based on the specific need for their project. Each project has a detailed service agreement that must be signed by the client before work starts, which specifies details regarding medium/timeline for payment, refunds (if applicable), cancellations and project pricing. Requests via invoice for the final portion of payment due (if paid in two installment) on projects are not made until the project receives final approval from the client, or a day after a project has been completed. Final payment is due within 3 business days once the invoice is received.
Pricing
Rush Jobs
Where Client is in a rush and need a project completed right away, we offer special “rush rates” where we can promise that the project would be moved to the front of the line and done within 3 days to 1 week time frame. Client shall pay a surcharge for this service since it requires work to be performed outside our normal working hours by reason of unusual deadlines or as a consequence of the Client not meeting scheduled times for delivery of information, materials, or approvals. The surcharge for rush work shall be the standard rates plus 50%.
Reimbursable Expenses and Implementation Budget
Client shall reimburse MDQuency Designs Limited for all out-of-pocket expenses incurred by us with respect to the project including, but not limited to, expenditures for: Implementation, typesetting, photostats, photo prints, photography, film and processing, transfer proofs, presentation and artwork materials, postage, and local deliveries, including messengers, out-of-town travel, and shipping. Automobile travel will be charged at a standard rate per mile of ₦1,500. Reimbursable Expenses will be billed at cost plus a surcharge of 15%.
Any budget figures or estimates for Reimbursable Expenses or Implementation charges such as printing, fabrication, or installation are for planning purposes only. We at MDQuency Designs Limited shall use our best efforts to work within stated budgets but shall not be liable if such expenses exceed budgets. We shall maintain records of hours and reimbursable expenses and shall make such records available to the Client for inspection on request.
Cancellation
Either party may terminate the agreement upon giving written notice to the other as indicated in their specific agreement. Upon termination of the agreement by the Client or by MDQuency Designs Limited for cause, MDQuency Designs Limited shall retain any initial payment and the Client shall pay MDQuency Designs Limited for all hours expended on the Project, up to the date of termination, at MDQuency Designs Limited’s standard rates together with all other amounts due. Any initial payment that has been received shall be credited against any such amounts due. All indemnities shall continue even after any such termination.
Project Timeline
We do not guarantee a completion date for any project. Most blog/web design projects can be completed in 3-4 weeks. This usually depends on the speed of the client’s feedback and the number of revisions required. If Client has a project deadline, please let us know. We work with lots of client at a time and though we are able to work on several client projects at once; we do keep clients in order of first come, first serve. If Client is in a hurry and need something done within a week, we recommend/offer the special “rush rate” pricing above.
Design Process
Client will be required to fill out a detailed design questionnaire which will help us identify their needs. The initial estimated time frame will be extended if it is difficult to contact Client during the design process. We suggest Clients’ provide additional means of contacting them such as Whatsapp, Facebook, Twitter, Skype, etc. We provide an estimated price breakdown once we receive Clients’ completed questionnaire. Prices are subject to change.
Logo Designs
We provide 2 – 4 design concepts for Client to choose from. We provide (high resolution) image files including .jpeg image files (white background) and .png image files (transparent background)
Revisions/Concepts
Our prices include 1 major revision on the design of your choice. Each additional revision or new concept is ₦7,500. If you sign off on an image once we send you the finalized graphic image files and you see something that needs to be changed or fixed – you will be charged for a revision (this does not include typos that may have been a mistake on our part). Be sure to proofread before giving the go ahead to finalize the design. Any revisions or additions to the services described in this Agreement shall be billed as additional services not included during normal working hours.
Website Copyright & Credit
The copyright for Clients’ site is transferred to them upon delivery. The site design must be kept intact and not altered after installation. If Client wants to make changes to the design after installation, contact us. Another designer may not make changes to the custom theme design without express permission from MDQuency Designs Limited. If Client choose to remove any portion of the design, he/she must remove the complete design and use a new WordPress theme. Client may not continue to use a premium theme provided as part of our design.
Client may provide his/her own photos or stock images for use in their design. If Client choose stock images, he/she is responsible for compliance with license/photography copyrights. We are not liable for photos or design elements Client provides. MDQuency Designs Limited credit must be kept in the footer as long as you are using our design.
Communication
We use Whatsapp as our main means of communication but we use email correspondence as reference when we begin working on a project. This helps us to keep things in order and to keep track of project details and answers to the many questions that we usually have for clients. We are known to respond right away (usually that day or at least within 24 hours). We communicate with Clients often during the design process as we need specific feedback and Client approval to continue work. Responding to our questions in a timely manner will fasten design progress.
Regular communication is critical to the design of Clients’ project and those in line behind theirs. Failure to communicate with us about the design process for a period of 72 hours (whether expected or unexpectedly), will result in Clients’ project being placed on hold and moved to the end of our current queue. If the design schedule allows, Client may pay an additional 20% of the current cost of the project to reschedule to the top of the waiting list. Should Client fail to provide necessary files or pieces of information within 10 days of the date requested, all payments will be forfeited to MDQuency Designs Limited and the project will be cancelled without notice.
Usernames & Passwords
Client is responsible for supplying their usernames and passwords for WordPress access, FTP access, hosting (if necessary), and domain name registration (if necessary). We will protect all usernames and passwords to the best of our ability, but for Clients’ added protection, we suggest that Client change their passwords after the design process is completed.
Website Protection and Security
While we attempt to bring our Clients the highest quality service possible, we are unable to guarantee the integrity of any data stored or transmitted via the internet or through our systems. MDQuency Designs Limited is not liable for any claims of damage or loss caused by loss of data, password compromises, or the hacking of Clients’ website. Client is solely responsible for keeping his/her site up to date and backed up. (Note: Clients’ hosting provider should keep daily backups of Clients’ site files, but may not backup the database).
We do offer maintenance packages where we do all that we can to keep your site secure and protected, but even then we cannot make any guarantees. If the WordPress site we design does get hacked into, we would be happy to help Client get it resolved by contacting Clients’ hosting provider, pinpointing the exact problem and getting it restored again – but Client should keep in mind that there are charges for this service. Our hourly rate is ₦20,000 per hour.
Payments
All projects require a deposit payment in order to commence work on a project. Because every client and their needs are different, and we engage each relationship with custom solutions in mind, the breakdown of funding the project, and the schedule that payments are made for each project will differ. Typically, the agreed project fees are divided into two equal parts.
The first payment (called the “deposit payment”) is paid upon agreement of the project, and it serves to cover the initial costs of services as outlined in the contract and agreement. The second payment (called “final payment”), is not requested until after the client has reviewed and approved the entire scope of the finished project. The invoice is not submitted to the client prior to final approval. When the final invoice has been delivered to the client, they will be expected to submit payment within 3 business days of receipt of the invoice.
This is the typical process for payment scheduling and invoicing. Again, each project is unique and as such, some clients may desire to make different arrangements for payment, or the overall scope of the project may dictate a different process. Regardless, the final invoice is never rendered until after the client has approved the final product. However, should there be any late payment; the Client shall pay a service charge for all overdue amounts at 1.5% per month. In summary,
- Payments are accepted via VoguePay ONLY to MDQuency Designs Limited
- You will be sent an invoice from MDQuency Designs Limited. There is an option on the invoice to pay via credit card, debit card, or electronic check.
- A 50% non-refundable deposit is required before we begin on a project. We do not issue refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred in initiating services. If a project is cancelled or postponed, all monies paid are retained by MDQuency Designs Limited and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
- The remaining balance will be invoiced upon completion of the job
- Additional charges will be discussed and agreed upon before the final invoice is sent
- Additional charges (for graphics) will be applied if any pictures or illustrations are needed through stock sites such as iStock or Dreamstime. (We will not purchase any images until we have client approval)
- Original image files will not be emailed until the full balance has been paid
- Additional charges (for site builds) will be applied if the client needs additional work that is outside of the original quote or package specifications.
- Client has 3 business days to make their final payment or a 1.5% late fee will be applied for every month that the client is late after that time.
- After a proof has been accepted, no refund is available on graphic and design services.
- Printing fees are 100% non-refundable if printing cycles have begun. If a printing fee refund is requested prior to the commencement of printing cycles, a full refund of printing fees, less a 20% processing fee will be issued.
- The following payments are not refundable: a) Payments made for Website Maintenance and b) Payments made for Application (software) Development
Please Contact Us for more information on pricing, to submit a project request, or if you have questions regarding these Terms and Conditions.